Frequently Asked Questions
Everything you need to know about our waterproof essentials.
Are Rains products completely waterproof?
Yes, all our products are designed with our signature PU fabric and ultrasonic welded seams to ensure a high level of water resistance and durability in wet weather.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How should I clean my Rains jacket?
We recommend using a damp cloth and mild soap. Avoid machine washing or tumble drying, as this can damage the waterproof coating and integrity of the seams.
Do you offer a warranty on your bags and apparel?
All Rains products come with a 2-year manufacturing warranty covering defects in materials and workmanship from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.